Operational Performance

Real-time monitoring and queue management for Eva AI operations.

Active Calls
47

Concurrent conversations

Queue Depth
1,247

Accounts pending contact

Today's Success Rate
39.2%

Agreements reached

Avg. Handle Time
8.4 min

Per successful call

Hourly Success Rate
Agreement rate by time of day (Today)
8am10am12pm2pm4pm6pm020406080
Treatment Path Performance
Agreement rates by negotiation strategy (Last 30 days)
015304560Path A: EmpatheticPath B: BalancedPath C: UrgencyPath D: Maximum
High-Priority Queue
Accounts requiring immediate attention
ACC-729190+ days
Critical

$12,450

Credit: 720

3 attempts
ACC-458260 days
High

$8,900

Credit: 680

2 attempts
ACC-910375 days
High

$6,750

Credit: 650

4 attempts
ACC-284745 days
Medium

$5,200

Credit: 700

1 attempts