Negotiation Intelligence

AI-driven insights and tactic optimization.

AI Learning Active
Data Utilization Impact

Calls with 3+ data references have 67% higher agreement rate.

Optimal Call Time

Tuesday 10am-11am shows highest conversion for 'High Balance' segment.

Tactic Optimization

'Empathy Bridge' is 18% more effective than 'Urgency' for <30 days delinquent.

Negotiation Tactic Effectiveness
Success rate by tactic type
015304560Credit ImpactEmpathyBridgePayment PlanOfferScarcity OfferSocial Proof
Objection Resolution Performance
Eva (A) vs. Human Baseline (B)
No MoneyDisputeNot MeCall LaterWrong NumberHarassment
  • Eva AI
  • Human Agent
Active Learning Recommendations
Automated suggestions for model improvement

Script Optimization

High Impact

Update 'Hardship' rebuttal to include new state-specific assistance programs.

Tone Adjustment

Medium Impact

Soften tone in 'Early Stage' delinquency calls to improve retention.

Data Integration

High Impact

Integrate real-time credit score changes to trigger 'Credit Impact' tactic automatically.